Frequently Asked Questions - U.S.
Here you will find answers to the most commonly asked questions, including questions about our meters, meter error readings, and glucose and ketone reading levels. You'll also find answers to questions about ordering, shipping, our warranty, and utilization of health insurance and FSA and HSA plans for purchasing meters and strips.
8 articles by 3 authors
Using Your Meter: TD-4279 or Bluetooth models
In this section we give you the important details on how to use your Keto-Mojo meter and strips, as well as the breakdown on the different functions and facts about your meter. You will also find product and user manuals.
13 articles by 2 authors
Using Your Meter: GKI Bluetooth model- Europe
This is Help for our Meters sold in the EU
9 articles by 1 author
Bluetooth Functions & App
Learn about your meter's Bluetooth functions, the app, syncing your meter to the app, and integration with other health platforms.
6 articles by 1 author
Orders, Shipping, Account Info
Common questions about orders and shipping; everything you need to know about order confirmations and details, editing and updating orders, order and shipment tracking, and damaged or missing packages.
3 articles by 1 author
Returns, Exchanges, & Warranty Information
If you need to return or exchange your order or if you have received something that is damaged, here is where you will find everything you need to know in order to get that taken care of.
2 articles by 1 author