If your order was shipped by Amazon, then we do not have the shipping information. If you order through Amazon's website or select fulfillment by Amazon we do not have access to the info regarding your shipping. When we contact amazon they tell us to have you contact them if you did not receive your order. Amazon is responsible for making sure you receive the order, and if you have questions or concerns you will have to take it up with them.
We apologize for any confusion on this matter, here is a link to Amazon's shipping/tracking help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=468530