Am I applying my blood to the test strip correctly?
Following are common reasons people have problems filling the strip channel with enough blood, as well as easy solutions.
The strips was pushed into your finger and the flow of blood was stopped. To remedy the situation, try again with a new strip and gently touch the end of the strip to your blood so that it travels up the channel freely.
You pulled away your finger/blood before the meter began counting down. To remedy, try again with a new strip and don't pull your finger away until the meter begins counting down.
Your blood sample was too small. Try again with a new strip and more blood; you need a bead about half the size of a match head.
There was an air bubble in the blood. Try again with a new strip.
There was an air bubble in the enzymes on the strips. Try again with a new strip
Learn more about how to get enough blood to the correct part of the test strip with our superquick how-to videos.
If you continue to have an issue after following the advice above and watching our how-to videos, please take a video of how you are testing and send it us at email@example.com. Customer Support will get back to you promptly with a solution.