What is the E-C Error and how do I fix it?

Updated 1 week ago by Michelle Pool

E-C Error

It's OK your meter is probably just fine, these steps should fix that for you

1. Remove batteries and reinstall.
2. Ensure that date time and year are set correctly (the year is very important).  (How to Video)
3. Insert code chip card, CH will show, (That means it is checking your meter) wait until the code is displayed on the screen and that it matches the code on your vial. (How to video)
4. Insert a fresh strip and wait while it checks and shows code on the screen.

Once the steps above are done you can then test with a blood sample.

If you still continue to get the E-C Error please contact Customer Support.

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