Return and Refund Policy

Updated 1 month ago by Sue Furdek

Items that are unused, in the same condition as received, and in original packaging may be returned for a full refund, less any shipping charges, up to 30 days from order delivery.  

For opened or used items, please contact our customer support team to help you resolve any outstanding issues.  We can almost always find a way to help you.

Items not eligible for return:

  • Gift cards
  • Downloadable software products

To initiate your return, please contact our customer support department and have your order number readily available. 

  • Keto-Mojo will provide you with a return authorization and shipping instructions.
  • You are responsible for return shipping costs unless the product is deemed defective, in which case we will issue a return shipping label.
  • We will notify you via email once your return is received.
  • Within 2-3 business days, we will inspect your return and notify you whether the product is eligible for a refund.


There are certain situations where only partial refunds are granted (if applicable)- 

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Shipping your return/exchange:

Ship your return to: 
Keto-Mojo- Returns 
2280 Grass Valley Hwy Suite #239 
Auburn, CA 95603

Note: your shipment must include your return authorization

  • Keto-Mojo will cover the cost of return and replacement shipping for all defective products. 
  • For all other returns or exchanges, the customer is responsible for paying return shipping. 
  • If you receive a refund or gift credit for non-defective items, the original shipping costs will be deducted from the refund.
  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item otherwise.

Refunds:

  • If your return is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment.
  • If the product was defective, we refund the full amount of your order, including any shipping charges.
  • If the product was not defective, we refund the cost of the order less any shipping charges.
  • It may take up to 5 business days for your credit to appear in your account.

Note: 
A refund can only be sent to the original payment method. If you no longer have access to the payment method that was used to place the order, please contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Late or missing refunds
After you have been notified of your refund and you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at groove@keto-mojo.com

Exchanges:  
We will happily replace items that are defective or damaged.  Please contact our customer support department and have your order number readily available.  If you purchased the wrong item, please contact customer support for an Exchange Merchandise Authorization.  The customer is responsible for the shipping cost to return the original item that was purchased, and shipping charges may apply for exchanges under $34.


Gift Items: 
If the item was marked as a gift when purchased and shipped directly to you, you may return the item in accordance with the policy above and you will receive a gift credit for the value of your return, less any shipping charges incurred. If the order was purchased on the Keto-Mojo website, we can look up the order by either shipping or billing address.  If the items were purchased from any other authorized seller, you must have the order number.





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