Frequently Asked Questions, FAQs

24 articles

​What should my ketone reading be?

Nutritional ketosis optimal zone is between 0 5 to 3 5 According to Dr's Jeff S Volek Phd RD and Stephen D Phinney MD Phd Authors of The Art and Science of Low Carbohydrate Living Infographic for k...

Updated 2 weeks ago by Sue Furdek

Am I applying my blood to the test strip correctly?

Following are common reasons people have problems filling the strip channel with enough blood, as well as easy solutions. The strips was pushed into your finger and the flow of blood was stopped. To …

Updated 1 month ago by Erika

How long will 50 ketone strips last?

How long your strips will last before you need new ones depends on how frequently you test your ketones. Some people test everyday, some people test multiple times per day. As you get further along i…

Updated 1 month ago by Erika

How can I contact Customer Support?

How do I contact Customer Support The fastest way to contact customer support is though the Messenger link on our home page Email us groove@keto mojo com Phone us 800 513 1965 M F 10am 4pm PST voic...

Updated 1 month ago by Erika

What do I do if I've lost the code chip for my Keto-Mojo ketone test strips?

When you receive your meter kit, you'll find a code chip for your ketone test strips in the inside pocket of your accessory bag (not in the ketone strip vial). With each new box of strips (not a kit)…

Updated 1 month ago by Erika

Why does my new meter gives me a different result than my old meter for the same test? Does that mean one of my meters isn't accurate?

If your new meter gives you a different result than your old meter for the same test, it does not mean one meter is accurate and the other is not. What you're most likely noticing is the different wa…

Updated 1 month ago by Michelle Pool

What is the Founders Club?

The Founders Club is a club exclusively available to anyone who purchases one of our Founders Club kits. Once you order one of our Founders Club kits, you are automatically added to our Founders Club…

Updated 1 month ago by Erika

Do Keto-Mojo meters come with a warranty?

We designed Keto-Mojo meters to last forever. So, we promise that if your Keto-Mojo meter ever stops working, we'll replace it free of charge, including free shipping within the first two years of pu…

Updated 1 month ago by Chloe Kesler

Can I use my Keto-Mojo strips in other meters? Can I use generic strips in my Keto-Mojo.

To ensure the accuracy of your results, you must use only a Keto-Mojo meter with your strips and vice versa. There is no way we can guarantee accuracy if you are not using Keto-Mojo strips or a Keto-…

Updated 1 month ago by Erika

What do I need to know about optimal glucose levels and glucose-test results?

Blood glucose levels give you an indication of whether your blood sugar is too low, too high, or just right. Tracking these levels is important if you're managing diabetes or simply striving for opti…

Updated 2 weeks ago by Sue Furdek

How do I properly dispose of my used lancets?

According to the Environmental Protection Agency, lancets are medical wastes called “sharps.” Sharps can be dangerous to those handling garbage, if the sharps are thrown in the regular trash. ”Sharps…

Updated 1 month ago by Erika

Why should I test my glucose?

Since blood sugar changes far more rapidly than ketones, testing your glucose before and after meals is e a good way to identify any food triggers you may have. For example, some people see a spike i…

Updated 1 month ago by Erika

What does a "Lo" Keto-Mojo meter reading mean?

Keto-Mojo meters accurately read ketones down to 0.1 mmol/L. Below that, the meter will show a reading of "Lo," meaning your ketone levels are too low for the meter to detect. Following are possible …

Updated 1 month ago by Erika

Control solutions. Am I missing them from my Keto-Mojo kit?

The good news is you are not missing any control solutions The meters were calibrated in the Factory Its very rare to need a control solution Its written in the manual so folks know they have a way...

Updated 1 month ago by Erika

Do Keto-Mojo glucose and ketone strips expire?

Keto-Mojo testing strips are good for 18 months from manufacture date and 6 months from when you open them. To ensure accurate results, use testing strips before they expire. Need more strips? You ca…

Updated 1 month ago by Erika

Does the Keto-Mojo meter test both ketones and glucose?

Yes! The Keto-Mojo meter tests both ketones and glucose--but not at the same time and not with the same testing strip. If you want to test your ketones and your glucose, you need a set of ketone stri…

Updated 1 month ago by Erika

How do I set up my Keto-Mojo meter?

The best way to learn how to set up and use your Keto-Mojo is to watch our videos here . But, you can also read the following to get started: SETTING THE METER. To set your meter, you'll need to acce…

Updated 1 month ago by Erika

How do I use the lancet device?

Our lancet device, which comes with every Keto-Mojo kit, looks like a fat pen and is your tool for getting the blood sample you need for a Keto-Mojo glucose or ketone test. Using it is quite easy. So…

Updated 1 month ago by Erika

What are the Keto-Mojo meter specifications?

• Quick and Accurate • Glucose results in 5 seconds ▫ Measuring from 10-700mg/dL (0.56 ~ 38.89 mmol/L) • Ketone results in 10 seconds ▫ Measuring from 0.1 mmol/L ~ 8.0mmol/L • 4 Daily Alarms ▫ keep c…

Updated 1 month ago by Michelle Pool

What do "Lo" and "Hi" Keto-Mojo meter readings mean?

Our meter accurately reads ketones from from 0.1 mmol/L ~ 8.0mmol/L . Lo Readings. For readings below 0.1 mmol/L, the meter will show a reading of "Lo," meaning that your ketone levels are below our …

Updated 1 month ago by Erika

Are you FDA certified?

Yes, the Keto-Mojo TD-4279 meter is an FDA-approved class II medical device for the in vitro self-testing of glucose and ketone levels, and it's suitable for testing for Type 1, Type 2, and gestation…

Updated 1 month ago by Erika

How can I cancel an order?

If your order has not been sent to our shipping department, you can log into your account here or navigate to our homepage, where you'll find the login tab at the top right hand of the page. Once you…

Updated 2 months ago by Michelle Pool

How many times can I use a lancet?

We highly recommend only using each lancet a single time because it is safer and less painful. A lancet is only sterile for the first use. Every time you use the lancet, it gets a little bit duller. …

Updated 1 month ago by Erika

Tips for testing and better blood flow

Test on the Side of Your Finger- for better blood flow. Warm Up Your Hands - Testing when your hands are cold can be more painful than when they're warmer. To heat up your fingers, just sit on them b…

Updated 6 days ago by Michelle Pool