My Keto-Mojo won't sync (Android)

Updated 1 week ago by Michelle Pool

The Keto-Mojo Android app can be downloaded here. Depending on your Android device and operating system version you may experience issues. Please review the following troubleshooting steps and contact Keto-Mojo support if necessary.

  • Ensure you are running the latest version of the Keto-Mojo beta app:

Please download the latest version of the app from the Google Play store here before contacting support

  • Ensure you are running Android version 7.0 or higher:

  • Ensure the Keto-Mojo app has the 'Location' permission enabled:

The Keto-Mojo app needs this permission enabled in order to access Bluetooth on your device. Please verify the app has this permission:

  • Force-quit the Keto-Mojo app:

  • Delete and re-install:

During the beta program we will be publishing new releases regularly. It may be necessary to delete the app completely, download the latest build and re-sync your device.

For any other issues please contact the beta support team here.


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